Return Policy
🔄 Return & Refund Policy
At Luxu Spaces, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we are here to assist you!
✅ Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- Returned within 7 days of receiving your order.
- Products must be unused and in their original packaging.
- Items should be in the same condition as when you received them.
- A proof of purchase (like your order number or receipt) is required.
🚫 Please note that the following items are non-returnable:
- Personal care items
- Clearance or sale items
- Customized products
🔁 How to Initiate a Return
If you need to return an item, simply reach out to us at support@luxuspaces.com. Please include your order number and the reason for your return. We aim to respond within 24 to 48 hours, providing you with detailed return instructions.
Once we receive and inspect the returned item, we will either process your refund or arrange an exchange.
💸 Refund Process
Approved refunds will be credited back to your original payment method within 5 to 10 business days. Please note that shipping charges are non-refundable unless the return is due to our error.
🚚 Return Shipping
As a customer, you will be responsible for the cost of return shipping. However, if your product is damaged, defective, or incorrect, Luxu Spaces will gladly cover the return shipping costs.
🛠 Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us right away with photos of the issue. We will ensure to send a replacement or provide you a full refund—stress-free!
📩 Need Help?
Our friendly support team is always ready to assist you. Please don't hesitate to reach out via email!